Adairs Australia Reviews

Exceptional service.
Tamara,Northland store, Preston,Victoria, went above and beyond.
Tamara arranged to transfer an item from another store, then called to advise me the item was on the way, and stayed in touch until the item had been delivered to me.

Customers put trust in your staff to deliver the goods, have knowledge of the stock they are selling, have good listening skills and are able to problem solve . Tamara shone in all these areas.

Adairs would do well to highlight Tamaras customer service skills in their training video.

Extremely poor customer service from the online team.. have been chasing the whereabouts of my order and i keep getting the same ridiculous answer everytime "we will contact our warehouse team and get back to you".. im sorry adairs you are completely god dam incompetent.. NEVER AGAIN.....TAKE PEOPLES MONEY AND EXPECT THEM TO WAIT A LIFETIME FOR THEIR ORDER... and yes i will continue to leave reviews until i get an answer

I would like to thank Selen at homebush DFO for all the help and attention she gave me. I called the store in the morning and she was happy to assist with my enquiry. Going to the store 2 hours later, Selen went above and beyond with my questions and purchase. Thank you sooo much again.

I now realise why Adairs do not have a customer review page on their webpage like other online/retail companies. If there was, I would never of placed an order with them.
Placed the Order 6 April 2022, contacted them a couple of times and still waiting 22 May 2022.

This is the worst online experience I've had. I placed an order 6 weeks ago and there is no sign of my chair being delivered. I've contacted customer service 3 times and no one knows about anything. They are not even able to locate my order or tell me why it hasn't been shipped yet.

I order 2 chairs on the 22 February 2022, today it is 25. April 2022. There is no trace of the chairs yet. It looks like a scam to me. I will not order anything else online from Adairs. Other companies have also delays but they are still delivering in a reasonable time. They said 14 business days when we put the order in. Look for other retailers online.

I was at your store looking at purchasing some bed pillows and was told by the sales lady that there are no returns on pillows due to “ Hygiene “ reasons . I later found out on your website that if I were to purchase a biannual membership that you offer a free take home for one month trial. I find this extremely hypocritical that your store has issues with me purchasing and returning pillows but for a subscription fee I am fully able to do so! So hygiene isn’t really so much of a concern to your store as much as the monetary value is. I am also really shocked that you allow people to trial pillows at all given they have their face and drool all over it for a month and especially concerning is the high rate of Coviid which seems to be completely forgotten about. Then you restock these items back on the shelves and expect customers to purchase a second hand used item with the possibility of lice, coviid or other bodily fluids on it. This is really unacceptable and extremely unhygienic.

I had a bit of trouble with my linen lovers last week and was trying to purchase something, and their customer service was amazing.
I was frustrated initially with the website, but they fixed my issue straight away and went above and beyond to do so. They ended up discounting my item further because the price had dropped since I’d ordered.
Both people I spoke to were helpful and understanding despite me being panicky and frustrated. Especially Cass, so if Adairs are reading this, she’s great.

Purchased and paid for a bedhead online months ago, still waiting on the product and a response to my calls and emails to the Adairs help centre. I would not recommend Adairs to anyone and would have given no stars if that was possible. Tomorrow I will lodge the matter with cbos.

I ordered my quilt cover on 31/12/2021, fully recognising it was a busy time of year. When I received emails on 5/1/22 and again on 11/1/22 apologising for the delay and no real timeframes, I started to worry.

A quick google search and I was convinced I'd said goodbye to my quilt cover and any chance of refund. Reviews from others were far from satisfactory.

I was pleased to receive an email on 13/1/22 saying my goods had been posted but based on other people's experiences, I was still worried that perhaps I'd receive the wrong order.

Either I got lucky or Adairs have lifted their game! Credit where credit is due!